Delete Your Tistra Health Account

How to request deletion of your Tistra Health account

1. Email tistrahealth@gmail.com with the subject line “Account deletion request”.
2. Include the phone number or email address you signed up with, so we can locate your account.
3. We will reply to confirm your identity and the account to be deleted.
4. Once confirmed, we process the deletion and send a final confirmation email — see Timeframe below.

What gets deleted

• Your account and login credentials
• Profile information (name, contact details, health/nutrition profile fields)
• Meal photos, messages, and AI-generated meal classifications
• Dashboard history, Food Balance Score data, and recommendations
• Family/coach sharing relationships tied to your account

What we may retain, and why

We retain a limited amount of data even after a deletion request, only where required:

• Billing and transaction records — retained for up to 7 years, to meet accounting and tax record-keeping obligations in the jurisdictions we operate in.
• Records tied to an active dispute or investigation — retained only until that matter is resolved.

This retained data is used only for the legal/accounting purpose it's kept for — never for marketing, product improvement, or any other purpose — and is deleted once the retention period ends. See our Terms and Conditions for more.

Timeframe

We confirm deletion requests within 5 business days and complete deletion within 30 days of confirming your identity. See our Privacy Policy for more on how we handle your data.