Refund and Cancellation Policy

Tistra Health is a subscription software service. You are buying access to our app, web dashboard, and WhatsApp-based meal logging for the period you pay for.

There are no physical goods. Nothing is shipped or delivered by post, so no shipping or delivery policy applies. Access is granted immediately after a successful payment.

You can cancel at any time. There is no cancellation fee and no minimum term.

How you cancel depends on where you subscribed:

• Subscribed on our website: cancel from your account settings or the billing portal, or email us at tistrahealth@gmail.com and we will cancel it for you.
• Subscribed in our iPhone app: cancel in the App Store — Settings, your Apple Account, then Subscriptions. Apple handles that billing, so we cannot cancel it for you.
• Subscribed in our Android app: cancel in Google Play — Menu, then Payments and subscriptions. Google handles that billing, so we cannot cancel it for you.

Cancellation takes effect at the end of the billing period you have already paid for. You keep full access until then, and you are not charged again.

Because cancelling stops all future charges and you keep access for the period you have paid for, subscription fees are generally non-refundable, unless applicable law requires otherwise.

We do give refunds in these cases:

• You were charged more than once for the same period.
• You were charged after cancelling.
• A technical fault on our side prevented you from using the service for a prolonged period.
• A payment was made in error and you contact us within 7 days of the charge, before meaningful use of the service.

We may also give a refund, credit, or extension at our discretion in other circumstances. If you think you have been charged incorrectly, please contact us — we would rather fix it.

Email tistrahealth@gmail.com from the address on your account, telling us what was charged and why you are asking. You do not need a form or a reference number.

We reply within 3 business days. Where a refund is approved, we process it within 5 to 7 business days to the original payment method. How long it then takes to appear on your statement depends on your bank or card issuer.

Purchases made inside our iPhone or Android apps are billed by Apple and Google, not by us, so refunds for those must be requested from Apple or Google directly. We will help you with that if you are unsure where to start.

Where a free trial is offered, we say clearly at checkout whether it converts into a paid subscription. If it does, cancel before the trial ends and you will not be charged.

For anything about billing, cancellations, or refunds:

Tistra Pte. Ltd.
160 Robinson Road, #14-04 SBF Center
Singapore 068914
Email: tistrahealth@gmail.com

Full contact details are on our contact page.